DSG Secure means the private, encrypted online messaging and uninsured services billing platform for healthcare providers who have registered with DSG (“Healthcare Provider(s)”) to communicate online in a secure environment with their patients who have been invited by the Healthcare Provider to use the Services and who have registered with DSG (“Patients”).
Collection and Use of Personal Information
DSG collects and uses Personal Information from you in a variety of ways including, but not limited to, when you register on the Site, and in connection with other activities, services, features or resources available on the Site. You may be asked for Personal Information, as appropriate, including name, email address, date of birth and phone number. Personal Information collected by DSG is used to provide you with the Services and support. You may visit our Site anonymously. We will collect Personal Information from you only if you voluntarily submit such information to us. You can always refuse to submit Personal Information, however, it may prevent you from engaging in certain Site related activities and may affect the Services that we provide to you.
DSG may collect your Personal Information for the following purposes:
We do not share Personal Information with outside parties except to the extent necessary to provide the Services.
All Personal Information collected from a Healthcare Provider or Patient is stored in a record (“Record”) which can be accessed by the Healthcare Provider through DSG Secure.
We may collect non-personal information about you whenever you interact with our Site. Non-personal information may include the browser name, the type of computer and technical information about you, means of connection to our Site, such as the operating system, the Internet service providers you utilize and other similar information.
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Limits on Collection
DSG limits the collection and use of Personal Information to that which is required for the purposes identified above. DSG does not collect Personal Information or allow Personal Information to be used other than for the purposes identified above except with your express consent or as required by law.
Limiting Use, Disclosure and Retention of Personal Information
Due to the sensitive nature of the Personal Information that we collect, we will not use or disclose such Personal Information other than for those purposes for which it is collected except with your consent or as required or permitted by law.
We will not sell, lease or trade your Personal Information to any third parties. We may share generic aggregated demographic information not linked to any Personal Information regarding visitors and users with our business partners, trusted affiliates and advertisers.
Access to Personal Information is limited to the DSG personnel who require it to provide the Services.
If you are using the Services, we may disclose your Personal Information to the Healthcare Provider(s) to whom you have given access to in the course of using the Services.
From time to time, we use the services of third party contractors and service providers in the operation of our business, and may disclose your Personal Information to them when using their services. We limit access to Personal Information by such third parties to that which is necessary for performing their services. For example, hosting of data, including Personal Information, on servers operated by third party hosting companies. We use service providers that we believe are reputable and who are able to satisfy our expectations in connection with secure handling of personal information. Personal Information collected by us may be stored or processed outside of Canada in jurisdictions such as the USA. Such Personal Information may be subject to the legal regulations of those countries/governmental jurisdictions. We cooperate with law enforcement authorities and demands for information that are legally made by such authorities.
We are committed to ensuring that your Personal Information on record is accurate, complete and up to date. You are responsible for notifying us of any relevant changes in your Personal Information. You can notify us of any changes using the contact form.
Accessing Your Personal Information
We will ensure that you can access your Personal Information upon request subject to certain exceptions under applicable privacy laws. We will comply with applicable laws when such request is made. Please note that the right to access your Personal Information is not absolute and we may decline such access requests where required to do so under applicable law.
We will not give Patients access to Personal Information that we collect or use on behalf of their Healthcare Provider that they would not generally have access to through their use of the Services. Requests for access to such information must be made to your Healthcare Provider.
Safeguarding Your Personal Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, stored on our Site. We encrypt your Personal Information when it is stored or transferred offsite and protect our servers and other unencrypted storage with physical security. We ensure that sensitive and private data exchanged between the Site and its Users happens over a TLS/SSL secured communication channel and is encrypted and protected with digital signatures, and requires strong passwords for access.
Although recognized industry standards are used to protect your Personal Information from unauthorized access to or disclosure of such Personal Information, we cannot guarantee complete confidentiality and security over the Internet. Internet use and communication is at risk of interception. You acknowledge and agree that we shall not be responsible for any damages you may suffer as a result of transmission of Personal Information over the Internet and that any communication is at your own risk.
Deletion and Retention of Personal Information
We retain Personal Information only as long as is necessary for the fulfillment of the purposes identified above or as required by law, which may be after the termination of DSG’s relationship with you. You must notify DSG using the contact form if you want to close your Account and no longer want your Personal Information to be retained by DSG
You are responsible for safeguarding your Personal Information and for ensuring that you do not disclose your Account access information to third parties. This includes but is not limited to, keeping Account passwords private, not sharing Account passwords with anyone else, ensuring that sufficient security software is installed and running on your computer or device such as anti-virus software, network firewalls and a properly encrypted wireless connection that will prevent third party access. You will notify us immediately of a privacy or security breach that may impact the Services, such as compromise of your email or Account password. DSG is not responsible for any failure by you to secure your own device and its access to the internet, your use of public or unsecured networks or failure to eliminate malware all of which could make your Account susceptible to a privacy breach.
Concerns and Contact
DSG Secure Messaging Inc.
42 Industrial St, Suite 106
Email: Please use our contact form.